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Frequently Asked Questions

No, the installation address of the Internet does not have to match the subscriber's registered address.

To sign a contract, we only require a valid ID document.

The signing of the contract and installation usually takes place within five business days from the date of application.

The cost of activation and installation of the Internet can be as low as 1 zł, depending on the length of the contract and the monthly commitment. Detailed information regarding the current activation fee can be found in the summary of your offer.

To log in to the Customer Panel, you will need your Customer ID and PIN - both can be found on your contract. You can find more information on this topic here: https://geckonet.org/help-center/how-to-log-in-to-the-customer-panel/

You can check your account balance and view all VAT invoices for internet services by logging in to the Customer Panel, available at https://panel.geckonet.pl. You can also print your invoices and verify the accuracy of your personal data there.

You can find an article on how to correctly measure the Internet speed here: https://geckonet.org/help-center/how-to-accurately-measure-internet-speed/.

If you want to learn how to use the GeckoParent parental control features, please visit this page: https://geckonet.org/help-center/how-to-use-geckoparent-parental-control/.

There can be various reasons for not having access to the Internet. That's why we have dedicated a separate article to this issue, available at: https://geckonet.org/help-center/i-dont-have-access-to-the-internet-what-should-i-do/

Yes, our office is accessible to people with disabilities. You can find a full list of facilities for people with disabilities at this location: https://geckonet.org/help-center/facilities-for-people-with-disabilities/

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